Shipping policy

Shipping and Delivery Policy

Gryphon's Hoard LTD

Last updated: 10 October 2026

At Gryphon's Hoard, we believe every treasure deserves to arrive safely.

We take care to package and dispatch our jewellery securely, using tracked delivery services with appropriate compensation cover. Our aim is to provide reliable delivery, transparent charges and peace of mind with every purchase.

1. Delivery Locations

Gryphon's Hoard currently delivers to addresses within the United Kingdom only.

International delivery is not available at this time.

We reserve the right to amend our delivery destinations and available services for future orders.

2. Standard UK Delivery Charges

Our current standard UK delivery arrangements are:

Order value	Standard delivery charge
£100 or less	£4.95
Over £100	FREE

Our free-delivery offer applies to the standard delivery charge. Additional contributions towards higher-value insurance may apply, as explained in Section 4.

All applicable delivery charges are displayed at checkout before payment.

Changes to Delivery Charges

Gryphon's Hoard reserves the right to increase, decrease, suspend, withdraw or otherwise amend its delivery charges, free-delivery threshold, delivery promotions and available shipping services at its discretion.

Changes may be made at any time and will apply to future orders only.

The delivery charges agreed as part of an accepted order will not be increased retrospectively.

3. Order Processing and Dispatch

Orders are normally processed during working days, Monday to Friday, excluding bank holidays in England and Wales.

Orders placed during weekends or bank holidays will normally begin processing on the next working day.

We aim to dispatch orders promptly, although processing times may vary depending on stock availability, order requirements and the nature of the jewellery purchased.

Bespoke, personalised and made-to-order jewellery may require additional preparation or production time. Any applicable timescales will be communicated before the order is accepted.

Once an order has been dispatched, we will provide a shipping confirmation and tracking information where available.

4. Insured Delivery and Higher-Value Orders

Protecting your jewellery during delivery is an important part of our customer service.

We arrange delivery using services with compensation cover appropriate to the jewellery's value, subject to the delivery provider's applicable terms, conditions and eligibility requirements.

Our preferred delivery service is Royal Mail Special Delivery Guaranteed by 1pm, using the appropriate compensation tier for the total jewellery value and parcel weight.

Standard Insurance

Our standard insured delivery arrangements provide compensation cover of up to £750, subject to Royal Mail's applicable conditions.

There is no additional insurance contribution for jewellery shipments valued at £750 or less.

Higher-Value Insurance

Where the total jewellery value in a shipment exceeds £750, additional compensation cover is required.

Royal Mail Special Delivery Guaranteed by 1pm currently offers the following compensation tiers:

Total jewellery value in shipment	Required compensation tier
Up to £750	£750
Over £750 and up to £1,000	£1,000
Over £1,000 and up to £2,500	£2,500
Over £2,500	Specialist delivery arrangements required

Gryphon's Hoard pays 50% of Royal Mail's additional compensation upgrade cost. The customer contributes the remaining 50%.

This contribution is calculated using Royal Mail's applicable published pricing for the additional compensation cover required.

Our insurance contributions are directly linked to Royal Mail's pricing and may increase or decrease when Royal Mail changes its tariffs.

Insurance Contributions at Checkout

Any applicable customer insurance contribution will be:

Calculated according to the total jewellery value in the shipment.
Based on the relevant Royal Mail compensation upgrade.
Clearly identified as part of the delivery options at checkout.
Included in the order total before payment.

Insurance contributions may apply even when an order qualifies for free standard UK delivery.

For example, an order over £100 qualifies for free standard delivery, but if its jewellery value exceeds £750, the relevant higher-value insurance contribution will still apply.

The full delivery charge, including any insurance contribution, will always be disclosed before payment.

If Royal Mail increases its prices after an order has been accepted but before dispatch, Gryphon's Hoard will absorb the additional cost rather than retrospectively increasing the customer's agreed delivery charge.

Orders Exceeding £2,500

Our standard online delivery arrangements currently provide compensation cover for jewellery shipments valued up to £2,500.

Orders with a jewellery value exceeding £2,500 cannot currently be completed through our standard online checkout because specialist insured delivery arrangements are required.

If you wish to purchase jewellery with a total value exceeding £2,500, please contact info@gryphonshoard.co.uk before placing your order so that we can determine whether suitable insured delivery arrangements are available and advise you of any applicable charges.

We will not knowingly dispatch an order using a service whose compensation arrangements are insufficient for the declared jewellery value.

Important Insurance Conditions

Royal Mail and other delivery providers may apply eligibility conditions, exclusions, compensation limits and claims procedures.

The compensation available from a delivery provider may depend on evidence of actual loss and the provider's applicable terms.

Our selection of a delivery service does not reduce Gryphon's Hoard's legal responsibility for delivering customers' goods.

5. Delivery Times

Estimated delivery times will be displayed at checkout where available.

Delivery estimates may vary according to the destination, selected service, order processing requirements and delivery provider.

Royal Mail Special Delivery Guaranteed by 1pm is a delivery service with its own delivery guarantees and conditions. Its use does not mean that every order will arrive on the next working day after purchase.

Unless otherwise agreed, goods will be delivered without undue delay and ordinarily within 30 days of the contract being made, in accordance with applicable UK consumer law.

If we anticipate a significant delay, we will contact you to explain the circumstances and your available options.

6. Tracking and Delivery Confirmation

Where available, tracking information will be provided after dispatch.

Our delivery services may require a signature or other confirmation of receipt.

Customers are responsible for providing an accurate and complete delivery address.

If you discover an error in your delivery details, please contact us promptly at info@gryphonshoard.co.uk.

We will endeavour to correct the details before dispatch, although changes may not be possible once the parcel has entered the delivery network.

7. Lost, Delayed or Damaged Parcels

If your order is delayed, lost or arrives damaged, please contact us as soon as possible.

We will investigate the issue with the delivery provider and arrange an appropriate resolution in accordance with your statutory consumer rights.

For consumer purchases, Gryphon's Hoard generally remains responsible for the goods until they come into your physical possession, or that of a person you have identified to receive them.

Responsibility for the goods does not automatically transfer to you when we hand the parcel to Royal Mail or another delivery provider.

You will not be required to pursue a delivery provider's compensation claim yourself as a condition of receiving a remedy to which you are legally entitled.

Our insurance arrangements and any compensation limits imposed by delivery providers do not restrict your statutory rights.

8. Failed Deliveries and Returned Parcels

If a delivery attempt is unsuccessful, the delivery provider may leave instructions for rearranging delivery or collecting your parcel.

Please follow the instructions provided or contact us if you need assistance.

If an order is returned because of an incorrect address supplied by the customer, failure to collect a parcel or repeated unsuccessful delivery attempts, reasonable additional delivery charges may apply where permitted by law.

Any additional charges will be explained and agreed before redelivery.

This does not affect your statutory consumer rights.

9. Bespoke, Personalised and Made-to-Order Jewellery

Bespoke, personalised and made-to-order jewellery may require additional production or preparation time before dispatch.

Any applicable timescales will be communicated before the order is accepted.

These items will receive appropriately insured delivery in accordance with this policy.

Your statutory rights concerning faulty, misdescribed or non-conforming goods remain unaffected.

10. Changes to Shipping Services, Charges and Insurance Contributions

Gryphon's Hoard reserves the right to amend its shipping arrangements at any time, including:

Standard delivery charges.
Free-delivery thresholds and promotional offers.
Available delivery providers and services.
Compensation thresholds and insurance arrangements.
Customer contributions towards additional insurance costs.
Delivery destinations and service availability.

Insurance contributions will be reviewed in line with Royal Mail's applicable published tariffs.

Changes will apply to future orders and will be disclosed before purchase.

No change will retrospectively increase the delivery charges agreed for an accepted order.

11. Returns and Refunds

For information about cancellations, returns, refunds and our voluntary return-postage store-credit arrangements, please refer to our Return and Refund Policy.

Our outbound delivery insurance arrangements are separate from our returns process.

Nothing in this policy affects your statutory rights to cancel eligible distance purchases or receive appropriate remedies for faulty goods.

12. Contact Information

For questions about delivery, tracking, shipping charges or insurance arrangements, please contact:

Gryphon's Hoard LTD

Email: info@gryphonshoard.co.uk
Website: gryphonshoard.co.uk
Company registration number: 17247472
VAT registration number: GB521050059

Our registered office, geographical business address and full statutory company information are provided in our Legal Notice.

Full customer contact details are provided in our Contact Information.